Refund Policy

1. Your statutory rights

Under the Consumer Rights Act 2015, a service must be carried out with reasonable care and skill, and any goods supplied must be of satisfactory quality, fit for purpose and as described. If a repair fails to meet that standard you are entitled to a repeat performance or an appropriate price reduction. Goods bought online may also be returned under the Consumer Contracts Regulations 2013 within 14 days of delivery.

This policy sits on top of — and never reduces — your rights under the Consumer Rights Act 2015.

2. Repair services

• If a repair we carried out fails within the warranty period, bring it back and we will re-do it or refund you — your choice.
• We cannot refund a repair you declined in writing after we diagnosed it (for example, you asked us not to proceed).
• A diagnostic fee may apply where we have already opened or tested the device, and will be made clear before any charge.

3. Products (accessories, parts, devices)

• Unopened items in original packaging: full refund within 30 days of purchase.
• Items bought online: you may cancel within 14 days of delivery for a full refund, in line with distance-selling law.
• Opened but unused: refund within 14 days, subject to inspection.
• Gift cards, clearance items and parts specially ordered for your device are non-refundable, except where faulty.

4. How to request a refund

• Email tapandmerch@gmail.com with your order or ticket number and a short description of the issue.
• Bring the item, with proof of purchase, to our shop or return it as we direct.
• We aim to assess every request promptly and process approved refunds within 14 days.

5. How refunds are paid

Approved refunds are returned to your original payment method wherever possible. If that is not possible, we will agree an alternative with you, such as a bank transfer or store credit.

Last updated 3 July 2026. Questions? Contact tapandmerch@gmail.com. Provided by Tara Mobile as general information, not legal advice.