Privacy Policy

Last updated: May 3, 2026

Quantum AI WebApps Digital LLC ("we", "us") respects your privacy. This Policy explains what information we collect, why, how we use it, and your rights. It covers the QuantumRepair platform (quantumrepair.app) and related services. It does NOT cover end-customer data your shop collects through its own storefront or portal — for that, the shop is the controller.

1. What we collect

  • Account data: name, email, business name, role, hashed password, 2FA secrets
  • Subscription data: plan, billing status, last four of payment card (via Stripe, never stored by us)
  • Usage logs: IP address, device/browser, pages visited, feature events, error reports
  • Communications: support emails, in-app messages

2. What we do NOT collect about your shop's customers

Data your shop enters about its customers (names, phones, tickets, invoices, loyalty points, etc.) is processed on your behalf as described in our Data Processing Addendum. We do not use your customers' data for our own marketing or profiling.

3. How we use it

  • Provide, operate, and secure the Service
  • Bill your subscription (via Stripe)
  • Send transactional emails (account, billing, security)
  • Improve the product through aggregated/anonymized analytics
  • Respond to support requests
  • Comply with legal obligations

4. Legal bases (GDPR / UK GDPR)

  • Contract — to provide the Service you signed up for
  • Legitimate interests — to secure the platform and improve the product
  • Legal obligation — tax records, law-enforcement requests
  • Consent — for optional marketing emails (you can withdraw any time)

5. Sharing

We share limited data with sub-processors that help run the Service: Stripe (billing), SendGrid (transactional email), Twilio (SMS), AWS (hosting and file storage), Anthropic (AI features), Sentry (error monitoring), Cloudflare (CDN / DDoS). Each is bound by a Data Processing Agreement. We do not sell your data.

6. International transfers

Our primary data centers are in the United States. Transfers from the EU/UK rely on Standard Contractual Clauses plus supplementary measures as required by GDPR.

7. Retention

  • Account data — while your account is active and 12 months after closure
  • Billing records — 7 years (US/UK tax requirement)
  • Logs — 90 days
  • Backup copies — rotated out within 30 days

8. Your rights

Depending on your jurisdiction, you have the right to access, correct, export, or delete your personal data, object to processing, or lodge a complaint with a supervisory authority. Email privacy@quantumrepair.appand we will respond within 30 days.

9. Cookies

We use strictly-necessary cookies (auth session, CSRF, shop context) and optional analytics cookies. You can block optional cookies in your browser settings; the Service remains functional.

10. Security

We use TLS in transit, AES-256-GCM for sensitive fields at rest, 2FA for accounts that opt in, rate limiting, CSP headers, and regular dependency audits. No system is perfectly secure; we report breaches affecting your personal data within 72 hours as required by GDPR.

11. Changes

We'll notify you of material changes at least 14 days before they take effect.

12. Contact

privacy@quantumrepair.app — Quantum AI WebApps Digital LLC.

United States rights

If you are a California resident, the California Consumer Privacy Act (CCPA) and CPRA give you the rights below. Other US states (Virginia, Colorado, Connecticut, Utah, Texas) have similar consumer-data laws and we honor equivalent requests where they apply.

  • Right to know what personal information we collect, use, and share
  • Right to delete personal information
  • Right to correct inaccurate personal information
  • Right to opt out of the sale or sharing of personal information
  • Right to non-discrimination for exercising your rights
  • Right to limit use of sensitive personal information

Email privacy@quantumrepair.app or use the 'Do Not Sell or Share My Personal Information' link in our footer.

AI usage disclosure

QuantumRepair uses third-party large language models (Anthropic Claude, with OpenAI as an optional fallback) for the following features:

  • Diagnostic suggestions on repair tickets
  • Inventory forecasting
  • Customer-facing chat (storefront widget)
  • Inbound message intent classification
  • Damage-photo analysis (vision)
  • Instant-quote price ranges at booking
  • Automated draft replies (always shown to a human before send)

AI outputs are suggestions, not decisions. A human operator reviews and confirms every customer-affecting action (price quotes, refunds, message dispatch). We do not train external models on your shop's data — Anthropic and OpenAI both contractually commit to not training on API inputs. AI surfaces show an AI · Provider badge so the operator knows when an AI suggestion is being shown.

Required by the EU AI Act, Article 52 transparency obligations and the UK ICO's guidance on AI explainability.

Testimonial & results disclosure

Some testimonials on our marketing pages are composites — built from common feedback patterns across early customers, with quotes lightly edited for clarity. Photos used for composite testimonials are stock images, not the people quoted. Specific revenue / time-saved figures are documented case studies linked from the testimonial.

Required by FTC 16 CFR Part 255 (US), CMA guidance (UK), and ACCC guidance (AU) on endorsements.

Questions? legal@quantumrepair.app