The problem
Marcus was paying RepairDesk for tickets, Square for POS, and Mailchimp for marketing. Stock was tracked in a shared Google Sheet, and when the downtown store ran out of iPhone 14 screens, the tech would text the North Loop store to drive one over. Quotes went out by hand, sometimes by screenshot, and the warranty claim flow was a printed clipboard at the counter.
- Three SaaS tools charging $240/month combined — none of which talked to each other.
- Stock-out rate of 18% per week; customers walked out empty-handed three or four times a week.
- Warranty claims were a printed form — no one could tell at the counter whether a 45-day-old repair was covered.
The migration weekend
Marcus imported his existing customers (2,000+ rows from a RepairDesk CSV) on a Friday night, picked the “Modern” storefront template, and pointed techrevive.repairs at our Caddy infrastructure. By Sunday afternoon, every active ticket was migrated, the POS was live at both counters, and the existing SMS sender number was ported.
What shipped in the first week
- Customer import (2,000 rows)
- Branded storefront on custom domain
- POS live at both locations
- Stock transfers between stores
- AI diagnostics turned on for every tech
- Public warranty lookup page
What changed at 90 days
The biggest measurable wins were on the margin side — AI diagnostics trimmed about 15 minutes per ticket, and the online booking flow shifted 27% more customers out of the Google Maps “call us” funnel and into a paid-deposit booking.
Stock-out rate
Average quote time
Tool fragmentation
Customer comms
“We moved off RepairDesk in a weekend. The AI diagnostics alone save us about 90 minutes a day — that’s an extra tech on the bench without hiring.”