Privacy Policy
Last updated 3 July 2026 · Tara Pathak
This policy explains what personal information Tara Pathak collects, how we use and protect it, and the rights you have. It applies to our website, in-store services, repairs and online sales.
1. Who we are
Tara Pathak ("we", "us", "our") operates this website and the repair and retail services offered through it. We are the data controller responsible for your personal information.
Registered / trading address: US.
Contact for data matters: elegant.scrawls.9p@icloud.com · 7927592313.
2. What we collect
- Identity & contact data — name, phone number, email and postal address.
- Device & repair data — make, model, IMEI/serial number, fault description, repair history and any data we must access to test a repair.
- Transaction data — what you bought or had repaired, and payment status. Card details are handled by our payment processor; we never see or store full card numbers.
- Communications — messages you send us through forms, chat, email or SMS.
- Technical & usage data — IP address, device/browser type, and pages viewed, collected via cookies and similar technologies (see our Cookie Policy).
3. How and why we use it
- To provide the repair, sale or booking you asked for, and to keep you updated about it.
- To take payment and issue receipts, invoices and warranties.
- To respond to your enquiries and provide customer support.
- To meet our legal obligations (tax, accounting, consumer protection, and stolen-goods reporting).
- To prevent fraud and keep our systems and premises secure.
- With your consent, to send you marketing about offers and services — you can opt out at any time.
5. How long we keep it
- Repair tickets, invoices and warranty records: up to 7 years, to meet tax and consumer-law obligations.
- Marketing contact details: until you unsubscribe.
- Chat and photo submissions not tied to a live ticket: up to 90 days.
- Website analytics: typically up to 26 months.
6. Your rights
Depending on where you live, you may have the right to:
- Know what categories of personal information we hold and how we use them.
- Request a copy of your personal information.
- Ask us to correct or delete it.
- Opt out of marketing and of any 'sale' or 'sharing' of personal information for targeted advertising.
- Not be discriminated against for exercising these rights.
To exercise any right, email elegant.scrawls.9p@icloud.com. We respond within the timeframe the law allows (usually one month).
7. Complaints
If you are unhappy with how we have handled your data, please contact us first at elegant.scrawls.9p@icloud.com. You also have the right to complain to your state Attorney General or privacy regulator.
Last updated 3 July 2026. We may update this policy; material changes will be posted here, and notified to you where we have your contact details. This document is provided by Tara Pathak as general information and is not legal advice.