Refund Policy

1. Your statutory rights

Nothing in this policy limits any non-waivable rights you have under US federal or state consumer-protection law.

This policy sits on top of — and never reduces — your rights under applicable US federal and state consumer-protection law.

2. Repair services

• If a repair we carried out fails within the warranty period, bring it back and we will re-do it or refund you — your choice.
• We cannot refund a repair you declined in writing after we diagnosed it (for example, you asked us not to proceed).
• A diagnostic fee may apply where we have already opened or tested the device, and will be made clear before any charge.

3. Products (accessories, parts, devices)

• Unopened items in original packaging: full refund within 30 days of purchase.
• Items bought online: you may cancel within 30 days of delivery for a full refund, in line with distance-selling law.
• Opened but unused: refund within 14 days, subject to inspection.
• Gift cards, clearance items and parts specially ordered for your device are non-refundable, except where faulty.

4. How to request a refund

• Email tapandmerch+hjgf@gmail.com with your order or ticket number and a short description of the issue.
• Bring the item, with proof of purchase, to our shop or return it as we direct.
• We aim to assess every request promptly and process approved refunds within 14 days.

5. How refunds are paid

Approved refunds are returned to your original payment method wherever possible. If that is not possible, we will agree an alternative with you, such as a bank transfer or store credit.

Last updated 3 July 2026. Questions? Contact tapandmerch+hjgf@gmail.com. Provided by jlk as general information, not legal advice.